My home is probably one of the few households in Douglas County that relies on an antenna for television viewing (no cable or satellite tv at my house).  Over the last couple of weeks, the quality of the TV reception for WSB-TV Channel 2 has decreased noticeably.  I guess I’m lucky because a friend who lives in Austell reports losing the WSB-TV signal altogether.

After looking over WSB-TV’s website, I fired off an email to mailto:talk2us@wsbtv.com, and got a quick response, from a real person:

“Thank you for writing to us.  We definitely appreciate your loyal viewing.

WSB-TV began the process of changing out our DTV antenna last week on Tuesday morning, Aug. 25th.  Our over the air signal could be affected for the period that the workers are on the tower.  We have maintained close contact with that crew.  Wind and rain have impacted the progress of their daily schedule.  Our current estimate is that our signal will not be at full power until the first half of the week of September 14th.

You might receive our signal sporadically and at varying strengths during this time.  Our signal will return in force once the upgrade is complete and, depending on where you are located, you may even see a noticeable improvement.  This is the reason for the move.

We hope for your patience during this process of upgrading our signal.  Would you please share this with your friend in Austell or let us know how to contact him or her?  We will update you again as to when we are a firm go with a return to full power.

WSB-TV”

Thanks to WSB-TV for a thorough, satisfactory and personal reply!